Privacy Policy

1. Who we are

This Privacy Policy explains how Chicken Spot (“we”, “us”, “our”) handles personal data when you use our website, place an order online, create an account, or contact us. We operate as an online takeaway and delivery service.

Email: info@chickenspott.com

2. Information we collect

Depending on how you use our services, we may collect:

• Account details — name, email address, phone number, and password (stored securely).
• Order details — items ordered, delivery/collection preferences, special instructions, and order history.
• Delivery information — delivery address and contact details for fulfilment.
• Payment information — payments are processed by our payment provider (e.g. Stripe). We do not store full card numbers on our servers.
• Technical data — IP address, browser type, device information, and pages visited (for security and site improvement).
• Communications — messages you send via contact forms, email, or phone.

3. How we use your information

We use your personal data to:

• Process and deliver your orders
• Manage your account and authentication
• Send order confirmations and status updates
• Respond to enquiries and provide customer support
• Improve our website, menu, and services
• Prevent fraud and maintain security
• Send marketing emails or offers only if you have opted in (you can unsubscribe at any time)
• Comply with legal and accounting obligations

4. Legal basis for processing

Under UK GDPR, we process personal data where one or more of the following applies:

• Contract — to fulfil your order or provide your account.
• Legitimate interests — to improve our service, prevent fraud, and keep our site secure.
• Consent — for optional marketing communications.
• Legal obligation — where we must keep records for tax or regulatory reasons.

5. Sharing your information

We do not sell your personal data. We may share limited information with:

• Payment processors — to complete card payments securely
• Delivery partners / drivers — only what is needed to deliver your order
• IT and hosting providers — who help us run the website
• Authorities — if required by law

6. Cookies

Our website uses essential cookies and session data to keep you logged in, remember your basket, and operate the site securely. We may also use analytics cookies to understand how visitors use our pages. You can control cookies through your browser settings.

7. Data retention

We keep personal data only as long as needed for the purposes above — for example, order records for accounting and customer service, and account data while your account remains active. You may request deletion of your account subject to any legal retention requirements.

8. Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (in certain circumstances)
• Object to or restrict certain processing
• Withdraw consent for marketing
• Request data portability

To exercise these rights, please contact us using the details on our Contact page. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, so please use a strong password and keep your login details private.

10. Children’s privacy

Our online ordering service is intended for users aged 16 and over. If you believe we have collected data from a child without appropriate consent, please contact us and we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website after changes means you accept the updated policy.